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  The Chatter Box : Blathering On
BT billing problem. by Ken Dunn on 15 December 2013 7:01am
I've decided that my original title for this topic was unfair so I have changed it.
Assume we don't have a computer. BT are charging us £1.50 for telling us how much we owe them!

This problem arose yesterday when I ordered BT Sport. At exactly the same time an e-mail was sent to my wife (she pays the phone bill) to thank her for going to paperless billing. At no time during the conversation to order BT Sport was paperless billing mentioned.

When I phoned them back the different person on the other end of the line said it was 'part of the order process'. I said how could it be if I/we didn't order it? He immediately transferred us to the billing people to reset our billing process to what it was. This was achieved very quickly.

We are now getting BT Sport for free for 1 year and if it doesn't work on our main computer (I'm pretty sure it won't) or I don't use it on my wife's laptop we'll probably cancel it before the year is out.

During the BT Sport enquiry they also tried to sell us BT Vision/TV for £5 per month and a Sky box to run it with. We've already had paper copy of this information and are not interested!

Most annoying.

The only positive was that I didn't have to press too many buttons on the phone or wait to long to speak to a real person.

The reason we stick to paper billing is that the access process to to the computer to find out how the account is doing is complicated and computers are temperamental and unreliable at times (see Internet Trash).

On rereading this I've thought we might be able to get BT Sport on out bedroom TV as it has a satellite aerial. Do you think it would be safe to phone them back to ask about that?

This has also highlighted again the problem with direct debit payments. Some unscrupulous vendors can increase prices and reset your amounts then say that you don't need to do anything because they are able to change the direct debit amount from their end only. Any time there is a price change on anything we are getting I always consider if it is worth it. It is after that that I decide whether or not I/we need to do anything (see Energy Prices).


I was right. BT Sport doesn't work on either of our machines.

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