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THE CHATTER BOX

 
  
  
  The Chatter Box : Blathering On
  
  
  
 
Messages 1 2 3 

Call Centers, The Wonderful Wacky World. by tucsonmike on 5 June 2007 3:15pm
 
My coffee deprived brain came up with this on the way to work. A parody of Call Centers, (or Telephone Contact Centers, to use the unctous official phrase).

Each center looks for different personality types and has different scripts and methods. Some could be Python routines.

If you could have a 1984 like scenario and create the perfect Tucsonian to work in a call center (there are 100+ here), it would be something like this:
Was on their sports teams in high school.
Did stints in the military.

In my present job, many of them are ex-military.

So I am having fun with the Call Center from hell as fiction. Funny, the tricks ones mind does when coffee deprived.
 
Re: Call Centers, The Wonderful Wacky World. by kazzzz on 5 June 2007 3:35pm
 
Mike we've just got a regisrty here that you can join so that indian call centres can't call you every bloody night at teatime, free to register and if they still call you they get huge fines .
 
Re: Call Centers, The Wonderful Wacky World. by geordiegirl on 5 June 2007 3:48pm
 
kazzzz,please could I have details? We sign up to every call-centre-blocking orgainsation we become aware of but they still seem to find a way through.One called me on the morning of 7/7/05 when I was trying to find my underground-travelling husband's whereabouts. I complained to BT (the caller)but didn't get anywhere. Mike, I wish you a blocking system SOON.
 
Re: Call Centers, The Wonderful Wacky World. by kazzzz on 5 June 2007 3:53pm
 
I'm in Ausrtalia and unfortunately it only applies to Australian phones , ours was implemented by the government. Seems to be working so far, I signed uo a month ago and have had no calls at all.
 
Re: Call Centers, The Wonderful Wacky World. by johnnythemonkey on 5 June 2007 4:10pm
 
My number is'nt listed, yet I still get these calls. I usually manage to stay reasonably polite !
 
Re: Call Centers, The Wonderful Wacky World. by foreignrabbit on 5 June 2007 5:16pm
 
theres no need to be polite in africa but here you always pity these people.
one day i'd like for the conversation to go more like this

them: hello, im johan from stupidcrap customer care line i just have a question to....
us: SORRY!! who did you say you were?
them: johan from stupidcr...
us: f**k off johan from stupidcrap customer care lines. *hang up*

but innevitably you realise that this is their livelyhood in a country that is hard hit by joblessness. so we treat them with respect over the phone.
dont want to though.

oh and we dont have any of those orginizations over here. we rely on the fact that we're a third world country to keep them rich telemarketers out.
 
Re: Call Centers, The Wonderful Wacky World. by canaveralgumby on 6 June 2007 2:01am
 
I don't mean to begrudge any nation its technical jobs and good educational system. Nonetheless I am happy to report that I called Panasonic tech support a few weeks ago about my new DVD recorder and I got three happily employed Americans.
 
Re: Call Centers, The Wonderful Wacky World. by tucsonmike on 6 June 2007 6:47am
 
We have similiar registries. Luckily, where I work, people are calling ME for help.

In the call center I used to work for, most of the employees of Infonxx are in the Phillipines. There, and in India, those are plum jobs and you have to be college educated. Call centers in French are normally in Senegal.

I never thought, I would be doing this type of work, but I live in Tucson, where it is a major industry (for now).
At least, I am helping people, not trying to get things from them. I have so many silly call center stories though.
 
Re: Call Centers, The Wonderful Wacky World. by johnnythemonkey on 6 June 2007 9:58am
 
My daughter has worked in a call centre and had to take all sorts of crap, so I bear that in mind when I take a call.
 
Re: Call Centers, The Wonderful Wacky World. by kazzzz on 6 June 2007 10:12am
 
I'm never rude to then, I know they're trying to do a job. What I object to is that if I want to purchase a product I will ring them. My number is unlisted so I don't know how they even get it. Bah.
 
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